FAQ

Q. When are you open?
A. You can contact our office by telephone 8:30am - 5:00pm Monday - Friday excluding public holidays.

Q. Can I pick up my goods from your warehouse on the same day as placing an order?
A. If you are an account customer you may place and order and pickup the same day, but you must give us a minimum of 2 hours notice to prepare the order. (Please phone to confirm, as there may be delays in busy periods). Pick up times are Monday - Friday 9am - 4pm.

Q. Do you accept Credit Cards?
A. Yes, we accept Visa and MasterCard (Conditions Apply).

Q. Can I become an account customer?
A. Generally we only issue accounts to organisations with a valid ABN (Australian Business Number) and acceptable credit references. (Credit is given at management discretion and cannot be assumed)

Q. Are you able to deliver my order?
A. Yes we can, only on scheduled delivery days within your area. As we value your business, we deliver free of charge to our account customers in the inner Adelaide Metropolitan area, provided your purchase exceeds the minimum purchase value of $250.00. All deliveries in the Adelaide Metropolitan are made by our own fleet of temperature controlled vehicles. For all other deliveries, please contact our sales department to discuss delivery options.

Q. Do you deliver to PO Boxes?
A. Unfortunanely we cannot deliver to PO Boxes.

Q. Do you have a minimum order policy?
A. Yes, all wholesale customer orders must be $250.00 or more, or a $20.00 handling fee will be added to cover processing costs.

Q. What are wholesale delivery cut-off times?
A. Cut off time is strictly 1:00pm the working day prior the scheduled delivery day in your area. Orders can be placed by the website, email, fax or by phone (recorded), on a weekend or public holiday for the following weeks scheduled delivery.

Q. What are the terms and conditions of purchasing from Priority Health Pty Ltd?
A. Please see our Terms & Conditions Section located on our website.

Q. What is your returned goods policy?
A. Every effort is made to ensure all products are of the best quality available, and the utmost care is taken in packing the goods for dispatch. Please check your order on receipt, and advise within 24 hours if there is any concern. All products are sold on a No Returns Basis.

If the product is defective e.g. marked wrongly, then the company irrevocably will replace the product. If product is received in bad condition, then we must be advised within 24 hours. As our products are consistently monitored we assume the product is delivered in good order every time. Once received, correct storage of the products is the responsibility of the customer.

Reporting on the following day of products that were received in an unsatisfactory state will not automatically guarantee a replacement.

For more information, please see our Terms & Conditions Section located on our website.